Credentials & Standards

Certified for every channel you deploy on

Chatbot deployment across multiple platforms carries real technical and compliance weight. Our certifications reflect the specific skills and audited processes behind each integration.

From messaging APIs to enterprise CRM connectors, each credential maps directly to a platform we actively support — not a general badge earned once and forgotten.

Ravonilek certified chatbot deployment specialists at work
Platform-specific credentials reviewed annually
12 Active platform certifications across messaging, CRM, and voice channels
3 Certified specialists maintaining credentials in parallel deployment tracks
2022 Year Ravonilek began building its certified deployment practice

Credentials on record

Each entry below reflects a certification actively held by a named specialist. Renewal dates are tracked internally and updated when a credential lapses or is upgraded.

Certification Issuing body Scope Status
Meta Messaging Platform Developer Meta WhatsApp & Messenger bot integration Active
Google Dialogflow CX Associate Google Cloud Conversational AI flow design Active
Microsoft Azure Bot Service Fundamentals Microsoft Azure-hosted bot deployment Active
Twilio Flex Contact Centre Developer Twilio Voice and SMS channel automation Active
Salesforce Einstein Bots Specialist Salesforce CRM-integrated chatbot workflows Active
Zendesk Sunshine Conversations Partner Zendesk Support automation across channels Renewal Q3
Rasa Certified Developer Rasa Technologies Open-source NLU pipeline deployment Active
Certification documentation and platform integration review process
Credentials verified against live platform requirements

How certification fits into deployment

Holding a credential does not automatically mean a deployment goes smoothly. What it does mean is that the person configuring your chatbot has been tested on the platform's actual constraints — rate limits, webhook structures, fallback handling.

Each project at Ravonilek is assigned a lead whose certifications match the target platforms. If a deployment spans three channels, the lead holds credentials for each.

  • 1 Platform scope confirmed against available certified leads before project kickoff
  • 2 Integration plan reviewed against current platform API documentation, not cached notes
  • 3 Post-deployment audit checks that behaviour matches certified configuration patterns
Certified chatbot deployment specialist Tobias Wren
Lead on Dialogflow CX and Azure Bot Service deployments

Tobias Wren

Platform Integration Lead

  • Google Dialogflow CX Associate
  • Microsoft Azure Bot Service Fundamentals
Certified chatbot specialist Mirela Osei
Handles Salesforce Einstein and Zendesk Sunshine integrations

Mirela Osei

CRM Automation Specialist

  • Salesforce Einstein Bots Specialist
  • Zendesk Sunshine Conversations Partner
Certified NLU and messaging developer Caelan Pryce
Focuses on Meta platform and open-source NLU pipelines

Caelan Pryce

Messaging & NLU Developer

  • Meta Messaging Platform Developer
  • Rasa Certified Developer
  • Twilio Flex Contact Centre Developer