Terms of Use
Last updated: April 23, 2025
These Terms of Use govern your access to and use of the services, platform, and tools provided by Ravonilek ("we," "us," or "our") through ravonilek.com. By accessing or using our services, you agree to be bound by these terms. If you do not agree, you must not use our services.
1. Acceptance of Terms
By creating an account, accessing the platform, or using any feature of our services, you confirm that you have read, understood, and agreed to these Terms of Use, along with our Privacy Policy. If you are using the services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
2. Eligibility
You must be at least 18 years of age to use our services. By agreeing to these terms, you represent and warrant that you meet this requirement. We reserve the right to refuse access to anyone who does not meet eligibility criteria or who violates these terms.
3. Description of Services
Ravonilek provides a multi-platform chatbot deployment platform that enables businesses to build, configure, and deploy automated conversational agents across various digital channels. The specific features available to you depend on the subscription plan you have selected. We may update, modify, or discontinue features at any time with reasonable notice.
4. Account Registration and Security
4.1 Account Creation
To access certain features, you must register for an account. You agree to provide accurate, complete, and current information during registration and to keep this information updated.
4.2 Account Responsibility
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you suspect unauthorized access or any security breach involving your account.
4.3 Account Sharing
You may not share your account credentials with third parties or allow others to access the platform using your account unless expressly permitted under your subscription plan.
5. Permitted Use
You agree to use our services only for lawful purposes and in a manner consistent with these terms. You may use the platform to develop and deploy chatbot solutions for your legitimate business operations.
6. Prohibited Conduct
You must not use our services to:
— Violate any applicable law or regulation;
— Transmit harmful, fraudulent, deceptive, threatening, abusive, or unlawful content;
— Infringe upon the intellectual property rights of any third party;
— Introduce malware, viruses, or any other malicious code;
— Attempt to gain unauthorized access to any part of the platform or its underlying infrastructure;
— Reverse engineer, decompile, or disassemble any component of the services;
— Resell, sublicense, or redistribute the services without our prior written consent;
— Use automated means to scrape, crawl, or extract data from the platform in ways not permitted by your plan;
— Engage in any activity that disrupts, degrades, or interferes with the performance of the platform for other users.
7. Subscription and Payment
7.1 Plans and Billing
Access to full platform features requires a paid subscription. Subscription fees, billing cycles, and included features are described on our pricing page. All fees are stated in Canadian dollars unless otherwise indicated.
7.2 Renewals
Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your payment method on file for each renewal.
7.3 Refunds
Fees paid are non-refundable except where required by applicable law or as expressly stated in a separate written agreement with us.
7.4 Price Changes
We reserve the right to change subscription pricing. We will provide at least 30 days' advance notice of any price changes. Continued use of the services after the effective date constitutes acceptance of the new pricing.
8. Intellectual Property
8.1 Our Property
All content, software, interfaces, trademarks, logos, and technology comprising the platform are owned by or licensed to Ravonilek and are protected by applicable intellectual property laws. Nothing in these terms grants you any ownership rights in the platform.
8.2 Your Content
You retain ownership of any content, data, or materials you upload or create through the platform ("Your Content"). By using the platform, you grant us a limited, non-exclusive, royalty-free license to process, store, and display Your Content solely to the extent necessary to provide the services to you.
8.3 Feedback
If you submit suggestions, ideas, or feedback regarding the services, you grant us the right to use such feedback without restriction or compensation to you.
9. Data and Privacy
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our services, you consent to the data practices described in that policy. You are responsible for ensuring that any personal data you process through the platform complies with applicable data protection obligations.
10. Third-Party Integrations
Our platform may allow integration with third-party services, APIs, and platforms. Your use of such third-party services is subject to their respective terms and policies. We are not responsible for the availability, accuracy, or conduct of any third-party service.
11. Service Availability
We strive to maintain high availability of our services but do not guarantee uninterrupted access. We may perform scheduled maintenance, apply updates, or experience outages beyond our control. We will make reasonable efforts to notify users of planned downtime in advance.
12. Disclaimers
The services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be error-free, secure, or free from interruptions.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Ravonilek and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or related to your use of or inability to use the services, even if we have been advised of the possibility of such damages.
Our total cumulative liability to you for any claims arising under these terms shall not exceed the total amount you paid to us in the twelve months preceding the event giving rise to the claim.
14. Indemnification
You agree to indemnify, defend, and hold harmless Ravonilek and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your use of the services, Your Content, your violation of these terms, or your infringement of any third-party rights.
15. Termination
15.1 Termination by You
You may terminate your account at any time by contacting us at [email protected] or through the account settings in the platform. Termination does not entitle you to a refund of any prepaid fees.
15.2 Termination by Us
We may suspend or terminate your access to the services at any time, with or without notice, if we determine that you have violated these terms, engaged in fraudulent activity, or pose a risk to the platform or other users.
15.3 Effect of Termination
Upon termination, your right to access and use the services ceases immediately. Provisions of these terms that by their nature should survive termination shall remain in effect, including sections on intellectual property, disclaimers, limitation of liability, and indemnification.
16. Modifications to These Terms
We may update these Terms of Use from time to time. When we make material changes, we will notify you by email or by displaying a prominent notice on the platform prior to the changes taking effect. Your continued use of the services after the effective date of revised terms constitutes your acceptance of those changes. If you do not agree to the updated terms, you must discontinue use of the services.
17. Governing Law and Disputes
These terms are governed by applicable law without regard to conflict of law principles. Any dispute arising out of or relating to these terms or your use of the services shall be resolved through good-faith negotiation in the first instance. If a dispute cannot be resolved informally, it shall be submitted to binding arbitration or a competent court of appropriate jurisdiction, as mutually agreed upon or as required by applicable law.
18. Severability
If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms of Use, together with our Privacy Policy and any additional agreements you enter into with us, constitute the entire agreement between you and Ravonilek regarding the use of our services and supersede all prior agreements and understandings on the same subject matter.
20. Contact
If you have any questions about these Terms of Use, please contact us:
Ravonilek
7 Shane St, Odessa, ON K0H 2H0, Canada
Phone: +1 833 997 7762
Email: [email protected]
Website: ravonilek.com